UltiHash documentation
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  • Get started with UltiHash
  • Cheatsheet
  • Help + support
  • About UltiHash
    • Introduction
    • Features
      • Built-in deduplication
      • S3-compatible API
      • Cloud + on-prem with Kubernetes
      • Fast + lightweight deletion
      • Erasure coding for data resiliency
      • Access management
    • Benchmarks
  • Installation
    • Test installation
    • Kubernetes installation
    • AWS installation
    • System requirements
  • Connection
    • API use
    • Integrations
      • Featured: SuperAnnotate
      • Airflow
      • AWS Glue
      • Iceberg
      • Icechunk
      • Kafka
      • Neo4j
      • Presto
      • PySpark
      • PyTorch
      • Trino
      • Vector databases
    • Upload + download scripts
    • Pre-signed URLs
    • Data migration
  • Administration
    • Scaling, updates + secrets
    • Performance optimization
    • User and policy management
    • Advanced configuration
      • Helm chart customization
      • Storage group configuration
      • Kubernetes configuration
      • Monitoring configuration
    • Encryption
  • Troubleshooting
  • Changelog
    • Core image
    • Helm chart
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  • Support Tiers
  • Service Level Agreements

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Help + support

If you need a hand setting up UltiHash, or have any other questions, please send a support ticket to support@ultihash.io - we'll get back to you within one business day. In your ticket, please include your Customer ID, which you can find on your Dashboard. You can also join our Discord community and get help from other users as well as UltiHash community managers.

Support Tiers

UltiHash Team provides support for both Freemium and Premium users. The details of the available support levels for each tier are described below:

Freemium Tier For users of the Freemium tier, support is available via email at support@ultihash.io. While we aim to respond to all inquiries, no specific response times are guaranteed, and support is provided on a best-effort basis. Additionally, community support is available via the UltiHash Discord server, where both users and team members may be present and contribute to resolving questions or issues.

Premium Tier The UltiHash team provides the following level of support for Customers of the Premium tier: Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM CET, via dedicated channels (e.g., Slack or Microsoft Teams) and email. The email address for support requests is: support@ultihash.io. We ensure timely and efficient support for all inquiries related to the Software, including but not limited to technical issues, configuration assistance, and general usage guidance.

Service Level Agreements

The following Service Level Agreement applies to premium customers for the self-hosted product (incl. AWS Marketplace customers): https://www.ultihash.io/premium-sla

Last updated 1 month ago

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